Privacy Policy

Overview

ApexVisualPro ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit our website or book a service, how we use it, and the choices you have.

Information we collect

• Contact details you submit through booking or inquiry forms (name, email, phone, address of the property).
• Booking details such as selected package, preferred date, and any notes you provide.
• Basic technical data (browser, device, and usage information) collected automatically to keep the site secure and functional.

How we use your information

• To respond to inquiries and schedule, confirm, or complete your booking.
• To deliver photos, video, and other media you've ordered.
• To send transactional emails related to your booking.
• To improve our services and prevent misuse of the site.

Payments & financial information

We do not collect, store, or have access to your bank account numbers, routing numbers, or full credit card details. All payments are processed by trusted third‑party payment processors (such as Stripe) over encrypted connections. We only receive a confirmation of payment and limited details like the last four digits of the card and the billing name — never the full card number, CVV, or bank credentials. Your financial information is never sold, rented, or shared for marketing purposes.

SMS & messaging consent

By submitting your phone number through our booking form or our website chat widget, you agree to receive SMS text messages from ApexVisualPro related to your shoot — such as booking confirmations, scheduling updates, arrival notices, and media delivery notifications. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP at any time to opt out, or HELP for assistance. Your phone number and SMS consent are never sold, rented, or shared with third parties for their own marketing purposes.

Sharing

We do not sell your information. We share it only with service providers that help us operate the business (for example, email delivery, scheduling, payment processing, and hosting) and when required by law.

Data retention

We retain booking records and related communications for as long as needed to provide our services and meet legal and accounting obligations. You may request deletion at any time.

Your choices

You can request access to, correction of, or deletion of your personal information by emailing us. You can also unsubscribe from non-essential emails at any time.

Cookies

We use a small number of cookies and similar technologies to keep the site working and to understand basic usage. You can control cookies through your browser settings.

Contact

Questions about this policy? Email hello@apexvisualpro.com.